In today’s digital world, it is vital for organisations to manage their relationships with customers systematically by taking advantage of new technology efficiently and profitably. With new forms of communication and IT practices, there is now a wide array of innovative practices organisations can leverage to maintain consumer loyalty.
This programme is designed to equip participants with the tools needed to develop and execute effective customer relationship management strategies that would ensure increased customer revenue, enhanced customer loyalty, long lasting customer relationships and improved customer service.
After this hands-on training, you will be fully equipped to:
Practical steps for converting your classroom training to virtual sessions
Virtual talent development is becoming increasingly complex and requires a well-crafted strategic approach; from onboarding new hires to developing programmes that deliver required results in the ever changing business landscape.
Learner engagement and participation are major concerns when training virtually. Also, the difficulty associated with a critical component of virtual training - on the job application - cannot be underestimated.
Transitioning from traditional instructor-led training to virtual delivery can be daunting, but not insurmountable if the right steps and approach are adopted
Join us as we provide insights on how to best execute this transition
Developing Clear and Measurable Learning Objectives for Programmes
Learning objectives are often an underrated component of the programme design process, but this should not be the case. Smart objectives set the stage for meaningful and impactful learning by providing a distinct roadmap to desired performance outcomes.
The most effective learning objectives must be precise - allowing for observation, evaluation and tracking. Being a critical part of the learning design process, objectives must be carefully crafted using best practice standards to assure impactful and performance focused programmes Join our webinar to learn practical, easy-to-use techniques for developing measurable and outcome focused programme objectives