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A Learning and Performance Company

Customer Management Strategies In a Digital World

Date: October 21st - 22nd

FEE: ₦50,000

In today’s digital world, it is vital for organisations to manage their relationships with customers systematically by taking advantage of new technology efficiently and profitably. With new forms of communication and IT practices, there is now a wide array of innovative practices organisations can leverage to maintain consumer loyalty.

This programme is designed to equip participants with the tools needed to develop and execute effective customer relationship management strategies that would ensure increased customer revenue, enhanced customer loyalty, long lasting customer relationships and improved customer service.

LEARNING OUTCOMES


After this hands-on training, you will be fully equipped to:

WHO SHOULD ATTEND


Sales and Business Development Managers

Account and Relationship Managers

Marketing Managers

Brand Executives

REGISTER TO ATTEND

Schedule a
Consultation

Kindly fill the form and one of our Consultants will reach out to you as soon as possible.

For further enquires, please call: +234 706 819 4262

or Email: hello@digilearnafrica.com

Live Webinars

People Development in the New Normal: Getting Executive Buy-in for Learning Initiatives

9th July, 2020

A recent survey shows only 12% of executives are confident that L&D spend is effective; less than one-third believe it’s relevant, and 34% believe learning significantly impacts business outcomes.

This is a major concern for learning professionals as executives never hesitate to cut learning budgets believing the investments have no commensurate organisational impact.

Join us as we share insights on how to make a business case for your learning initiatives.

UPCOMING WEBINAR

Practical steps for converting your classroom training to
virtual sessions


Virtual talent development is becoming increasingly complex and requires a well-crafted strategic approach; from onboarding new hires to developing programmes that deliver required results in the ever changing business landscape.

Learner engagement and participation are major concerns when training virtually. Also, the difficulty associated with a critical component of virtual training - on the job application - cannot be underestimated.

Transitioning from traditional instructor-led training to virtual delivery can be daunting, but not insurmountable if the right steps and approach are adopted

Join us as we provide insights on how to best execute this transition

UPCOMING WEBINAR

Developing Clear and Measurable Learning Objectives for Programmes


Learning objectives are often an underrated component of the programme design process, but this should not be the case. Smart objectives set the stage for meaningful and impactful learning by providing a distinct roadmap to desired performance outcomes. 

The most effective learning objectives must be precise - allowing for observation, evaluation and tracking. Being a critical part of the learning design process, objectives must be carefully crafted using best practice standards to assure impactful and performance focused programmes

Join our webinar to learn practical, easy-to-use techniques for developing measurable and outcome focused programme objectives 

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